Frequently Asked Questions

Do you have insurance?
Yes, definitely!

What kind of equipment do you use?
I use top of the line professional Canon equipment and backups.

What is your payment schedule?
Creative fees are due at booking. Artwork payments are due at your ordering session.

Can we pay you part of the creative fee after the shoot?
I require full payment of creative fees at booking of your session. Artwork orders will be billed later separately when your order is placed. Payment plans are available for artwork orders.

If I need to cancel our portrait session, is the deposit refundable?
The deposit is non-refundable after the signing of your contract. The deposit guarantees that I’ll hold the date exclusively for you, and once you’ve signed the contract, I do turn down all other commissions for that date. For portrait sessions, however, I know that life happens! While the retainer is non-refundable for a completely canceled shoot, I encourage my clients to reschedule a portrait session at a later date that works for both of us at no extra charge with appropriate notice.

I am sure you have concerns about remaining safe and healthy as the pandemic continues on. I would like to share the current steps I am taking to ensure the studio environment remains safe and clean for your portrait session.

Until further notice, I will only be scheduling one studio session per day, to ensure ample time for thorough sanitization and cleaning between clients. I am taking sessions in the studio with rigorous safety standards put in place so that I can keep all clients I come into contact with safe.

The health and safety of your loved ones and myself is taken very seriously at the studio. Katy has been fully vaccinated and boosted against COVID-19, and additional precautions are still being taken. Masks must be worn at all times when not in front of the lens. Hands must be sanitized upon entering. The safer I stay in my workplace, the safer your baby is in my hands!

CLEANLINESS AND PROTOCOLS

Studio cleanliness is a top priority and I take steps to avoid viral contamination at all times. I would like to assure you that I am taking all precautions advised by WHO, CDC,  Indiana State Department of Health and the Monroe County Health Department, very seriously, and will be updating these as recommended.

I have implemented extra measures to keep the studio safe for my clients. Some of these extra precautions include:

• Deep cleaning of the studio before and after every session

• Hard surfaces, door knobs, and client seating is cleaned with hospital-grade Cavi-wipes

• Floors are swept and then mopped with a hospital grade cleaning solution

• Bathroom fixtures are cleaned and sanitized with a bleach based cleaner

• I am requiring clients to reschedule if they feel unwell, even if it is mild

• I am requiring clients to leave immediately if they present with a cough, fever or other symptoms

• All hard props, like posing stools, will be wiped down with hospital-grade Cavi-wipes after each use

• Cameras and lenses will be fully sanitized and wiped with hospital-grade Cavi-wipes between each client

• I will wash my hands with soap and water before the session, and use hand sanitizer frequently

• I will be wearing a protective face mask during the session

• If I feel unwell, even mildly, I will contact you immediately to reschedule your session

If I (or anyone in my household) becomes unwell or comes into contact with anyone exhibiting symptoms, you will be notified immediately and we can reschedule for a better time. Assistants will not be utilized at this time to aid in risk mitigation.

BEFORE YOUR SESSION WITH ICARUS PHOTOGRAPHY

If you or anyone in your household have been in contact with anyone with a cough or fever or if you feel unwell (even mildly) before your session, please contact me as soon as possible to reschedule. If anyone attending the session appears to have a cough, fever or other symptoms of a virus, the session will be halted and all clients will be asked to leave immediately. We understand this may be an inconvenience, but it is of utmost importance that we do not allow a virus into the studio due to the vulnerable condition of some of our clients.

• Please conduct a self-screening of any known COVID or Flu symptoms before you leave for your session, including checking for fever. You may reschedule your session at no charge by calling or texting Katy at 812-444-9805.

• It is important to let me know in advance if you are feeling unwell so I can reschedule your session.

• Please ensure you wash your hands well for at least 20 seconds before leaving your house.

• Please bring your own beverages, if needed.

• Please do not bring any additional friends, colleagues or family members to your session, unless cleared with Katy in advance.

DURING YOUR STUDIO SESSION

• You will be asked to arrive wearing a mask or face covering. Face coverings may be removed by client when being actively photographed, when in the restroom or waiting outside on the porch. The studio will provide a sanitized surface in which to store your mask during the shoot.

• Please note: If anyone attending the session appears to have a cough, fever or other symptoms of a virus, I will need to ask to postpone the session with no exceptions.

• You will be asked to remove your shoes at the door upon arrival

• You will be asked to wash your hands or use hand sanitizer upon arrival

• Hand sanitizer will be provided and utilized frequently throughout the session

• I will wear a protective face mask for the duration of our session.

• Windows will be opened to ventilate the space if temperatures allow it, and a large HEPA air purifier, rated for at least double the square footage of my studio, will be running at all times.

DURING YOUR OUTDOOR SESSION

• Face coverings will not be required for clients.

• I will wear a protective face mask for the duration of our session, and will endeavor to speak my posing directions loudly.

• Any props or blankets brought by me to your session will be disinfected or laundered both prior to and after your session.

 AFTER YOUR PORTRAIT SESSION

• Ordering sessions can be scheduled on Zoom upon request. Masks will be required in the studio during your ordering session. Video chat, phone calls and email communication will be utilized for assistance in placing print and product orders when convenient.

• If you become unwell within 14 days after your session, please let me know immediately, even if you feel it is only mild.

Thank you for helping me keep the studio a clean and safe environment for myself and all of my clients. If you have any questions, please do not hesitate to ask.

Sincerely,

Katy

katy@icarus.photos | 812-444-9805